Data Entry Job in BD - A Leading BPO Company Executive, MIS & WFM

No. of  Vacancies

03

Job Description / Responsibility

• Assist in forecasting and scheduling based on historical data.
• Schedule Change management through IEX.
• Monitor real-time ACD Alerts
• Monitor real-time IEX Adherence Alerts.
• Track, analyze and report call center and agent performance with reports from ACD and IEX.
• Track employee information and change.
• Provide daily, weekly, monthly and on demand reports regarding call center and agent performance.
• Perform other duties and assignments as directed.

Job Nature

Full-time

Educational Requirements

Graduation/ Post Graduation

Experience Requirements

• 1 to 2 year(s)
• The applicants should have experience in the following business area(s):
  BPO, Call Center, Telecommunication

Additional Job Requirements

• Age 24 to 32 year(s)
• Work on a 24/7 shift pattern
• Advanced knowledge on PHP, MySQL is a MUST.
• Knowledge on MS Excel, MS PowerPoint and MS Access will be treated as added advantage.
• Strong mathematical skills and ability to perform statistical analysis.
• Knowledge of Call Center metrics, agent behaviors and other factors.
• Knowledge of ACD/IVRs and call flows preferred.

Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

As per Company Policy

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 31, 2015

Company Information

A Leading BPO Company